Terms & Conditions
Clinic Biohacking Refresh Medical Complex – L.L.C – S.P.C
Effective date: 20 September 2026
1. About these terms
These terms govern your use of the website refresh-adudhabi.com (the “Website”), operated by Clinic Biohacking Refresh Medical Complex – L.L.C – S.P.C (“Refresh”, “we”, “us”), a medical clinic located in Abu Dhabi, United Arab Emirates.
By using the Website you agree to these terms. If you do not agree, please do not use the Website.
Address: Falcon Tower, Office 601, Al Abhar St., Al Hisn, Abu Dhabi, UAE
Phone / WhatsApp: +971 54 244 2214
Email: refresh2dubai@gmail.com
2. Information only, not medical advice
The content on the Website is provided for general information about our clinic and services. It does not replace an individual medical consultation and is not medical advice, diagnosis or treatment.
Whether a service or treatment is suitable for you is decided only by a qualified healthcare professional after an assessment. Do not delay or disregard medical advice because of something you read on the Website. In an emergency, call 998 (ambulance) or go to the nearest emergency department.
3. Services and availability
The Website describes services such as consultations, diagnostics and check-ups, dermatology and aesthetic medicine, personalized wellness programs and IV therapy. Not every service is available to every person. Some services require a prior consultation or assessment, and we may decline or adjust a service if it is not medically appropriate.
Descriptions, programs and availability may change without notice. Results differ between individuals and are not guaranteed.
4. Booking requests
Submitting the consultation form or contacting us through the Website is a request to be contacted. It is not a confirmed appointment or a contract for treatment. An appointment is confirmed only when our team confirms it to you directly.
Our team will contact you using the phone / WhatsApp number you provide. Please make sure it is correct.
Appointment changes and cancellations: please contact us as early as possible if you need to cancel or reschedule your appointment. Applicable conditions are confirmed at the time of booking.
5. Prices and payment
Prices, where shown, are indicative and may change. The price of a service is confirmed by our team before you commit to it. Prices include VAT where applicable and stated. Payment terms are provided at the time of booking or at the clinic.
6. Your responsibilities
When using the Website you agree to:
- provide accurate contact details
- not use the Website for any unlawful purpose
- not attempt to disrupt, damage or gain unauthorized access to the Website or its systems
- not copy or reuse Website content except as allowed in section 7
7. Intellectual property
The Website, including its texts, images, logo, design and other content, belongs to Refresh or its licensors and is protected by UAE intellectual property laws. You may view it and share links to it for personal, non-commercial use. You may not copy, reproduce, modify or distribute it without our written permission.
8. Third-party services and links
The Website may use or link to third-party services such as WhatsApp or the website platform Tilda. We do not control them and are not responsible for their content, availability or practices.
9. Privacy
How we handle personal data is described in our Privacy Policy, available at refresh-adudhabi.com/policy. By using the consultation form you confirm that you have read it.
10. Limitation of liability
We work to keep the Website accurate and available, but it is provided “as is”. To the extent permitted by UAE law, we are not liable for losses arising from your use of, or inability to use, the Website, or from reliance on its content, or from interruptions, errors or the actions of third parties.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under UAE law, including liability for medical services provided at the clinic, which is governed by applicable UAE and Abu Dhabi health regulations and the terms of your treatment.
11. Changes to the Website and these terms
We may change the Website or these terms at any time. The current version is always published on this page with its effective date. Continued use of the Website means you accept the updated terms.
12. Governing law and disputes
These terms are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates applicable in it. The courts of Abu Dhabi have jurisdiction over any dispute, without limiting any mandatory consumer rights or your right to contact the relevant regulator.
13. Contact
Clinic Biohacking Refresh Medical Complex – L.L.C – S.P.C
Falcon Tower, Office 601, Al Abhar St., Al Hisn, Abu Dhabi, UAE
+971 54 244 2214
refresh2dubai@gmail.com
