Privacy Policy
Clinic Biohacking Refresh Medical Complex — L.L.C — S.P.C
Effective date: 20 September 2026

1. Who we are
This website, refresh-adudhabi.com, is operated by Clinic Biohacking Refresh Medical Complex — L.L.C — S.P.C ("Refresh", "we", "us"), a medical clinic located in Abu Dhabi, United Arab Emirates.
Address: Falcon Tower, Office 601, Al Abhar St., Al Hisn, Abu Dhabi, UAE
Phone / WhatsApp: +971 54 244 2214
Email: refresh2dubai@gmail.com
We are the controller of the personal data described in this policy.

2. What this policy covers
This policy explains what personal data we collect through this website, why we use it, who we share it with and what rights you have. It applies to visitors of refresh-adudhabi.com and to people who send us an enquiry or booking request through the website.
It does not cover information collected during your visit to the clinic or during treatment. Medical records are handled separately under applicable health data regulations and the clinic’s own patient documentation.

3. Data we collect
Information you give us. When you use the consultation form we collect:
— your name
— your phone number / WhatsApp number
— the service you are interested in (for example Check-Ups & Diagnostics, Dermatology & Aesthetic Medicine, Personalized Wellness Programs, IV Therapy or Other)
If you contact us by WhatsApp or phone, we also receive the details you choose to share in that conversation.
Please do not send detailed medical information through the website form. Discuss it with our team directly during a consultation.
Information collected automatically. When you visit the website, we and our analytics and advertising partners may collect technical and usage data through cookies, pixels and similar technologies, such as:
— IP address, browser type, device type and operating system
— pages viewed, clicks, scrolling and time spent on the website
— the website or advertisement that referred you to us, including campaign parameters (for example UTM tags)
— an online identifier that lets us recognize your browser across visits
This data is used to keep the website working and secure, to understand how it is used, and to measure and improve our advertising.

4. Why we use your data
• To contact you about your enquiry and arrange a consultation
• To direct you to the appropriate specialist or service
• To respond to your questions
• To keep the website secure and working properly
• To analyze website traffic and understand how visitors use the website
• To measure the performance of our advertising campaigns and to show our advertisements to people who have visited the website (remarketing)
• To meet our legal and regulatory obligations
We use your data on the basis of your consent (given when you tick the consent box on our form or accept cookies), to take steps at your request before providing services, and to comply with legal obligations. Analytics and advertising cookies are used only with your consent, which you can withdraw at any time (see section 8).
We do not sell your personal data. We do not use it for automated decisions that have legal or similarly significant effects on you.
We do not send your name, phone number or the content of your enquiry to advertising platforms for targeting. Advertising platforms receive only the technical and usage data described in section 3.

5. Who we share data with
• Our team and doctors who handle your enquiry.
• Service providers that help us run the website and receive form submissions, in particular our website platform (Tilda Publishing) and our messaging tools such as WhatsApp. They may process data only to provide their service to us.
• Analytics and advertising partners, such as Google (Google Analytics, Google Ads) and Meta Platforms (Facebook and Instagram advertising and Meta Pixel). They receive the technical and usage data described in section 3 through cookies and pixels on the website. These partners act under their own privacy policies for the data they collect, and we encourage you to read them.
• Authorities, where the law requires it.

6. Transfers outside the UAE
Some of our service providers and partners, including our website platform and our analytics and advertising partners, process data on servers outside the UAE. Where this happens we take reasonable steps to ensure your data receives an appropriate level of protection, in line with UAE data protection law.

7. How long we keep data
We keep enquiry details for as long as needed to handle your request and for a reasonable period afterwards, and no longer than required by law or our legitimate business needs. If you become a patient, your medical records are kept for the periods required by UAE and Abu Dhabi health regulations.

8. Cookies
Cookies are small files stored on your device. We use the following types:
• Essential cookies, needed for the website to work and stay secure. They cannot be switched off.
• Analytics cookies, which show us how visitors use the website (for example Google Analytics), so that we can improve it.
• Advertising cookies and pixels, which measure the results of our campaigns and let us show our advertisements to people who have visited the website (for example Google Ads and Meta Pixel).
Analytics and advertising cookies are used only if you accept them in the cookie notice on the website. You can change or withdraw your choice at any time by clearing the cookies in your browser and choosing again when the notice appears, or through your browser settings. You can also manage advertising personalization in your Google and Meta account settings. Blocking some cookies may affect how the site works.

9. Your rights
Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data you may, subject to the conditions in the law:
— ask what personal data we hold about you and get a copy
— ask us to correct inaccurate data
— ask us to delete data or restrict its use
— object to certain uses of your data
— withdraw your consent at any time. This does not affect processing already carried out.
To use these rights, contact us at refresh2dubai@gmail.com or +971 54 244 2214. We may need to verify your identity before acting on a request.

10. Security
We use reasonable technical and organizational measures to protect personal data against loss, misuse and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Children
This website is intended for adults. We do not knowingly collect data from children through the website. If you believe a child has sent us data, contact us and we will delete it.

12. Links to other websites
The website may link to third-party services such as WhatsApp. We are not responsible for their privacy practices, and we encourage you to read their policies.

13. Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with its effective date at the top.

14. Contact and complaints
Questions about this policy: refresh2dubai@gmail.com, +971 54 244 2214, Falcon Tower, Office 601, Al Abhar St., Al Hisn, Abu Dhabi, UAE.
You also have the right to lodge a complaint with the UAE Data Office if you believe your data has been handled unlawfully.